Shipping FAQs for designers
How does Ponoko calculate shipping costs?
We calculate the shipping cost as you place an order for your design. It's based on how many sheets of material you have ordered and where your design needs to be sent once it has been made. The shipping cost decreases the more sheets you order.
To work out the shipping cost on your order, log in to your My Ponoko account and start the make process with your uploaded design. Enter your shipping address details and we'll tell you exactly how much the shipping cost will be. You will always be able to review all costs associated with making your design before you need to pay for it.
Where does Ponoko ship to?
Ponoko ships to almost everywhere in the world. Please let us know if your country is not included as you go through the make process.
When are shipping costs added to my order?
Shipping costs are added to your order as you go through the make process within your My Ponoko account. This price is calculated and displayed as soon as you add the shipping address for your order.
How much does it cost to ship a product?
The shipping cost is made up of a packaging charge and a delivery charge. The packaging charge is $10USD per package shipped. The delivery charge is based on the number of sheets of material you order and the shipping destination. The per lb/kg shipping cost decreases the more sheets you order.
Indicative worldwide pricing
Here are some examples of delivery charges for the first sheet of material, based on general worldwide destinations (in USD):
| Plastics | Timbers | |||
| Shipping Address | P1 | P2 | P3 | P3 |
| United States of America | $4.60 | $9.57 | $14.05 | $11.71 |
| Canada | $23.25 | $28.50 | $35.50 | $32.00 |
| United Kingdom & Europe | $30.50 | $43.25 | $58.75 | $51.25 |
| South America | $30.00 | $44.25 | $63.25 | $53.75 |
| Asia | $28.00 | $40.00 | $51.70 | $47.85 |
| Africa | $32.00 | $47.00 | $67.00 | $57.00 |
| Australia | $6.38 | $16.28 | $24.65 | $19.40 |
| New Zealand* | $0 | $0 | $0 | $0 |
| South Pacific Islands | $9.64 | $28.07 | $41.43 | $32.73 |
| * Items are delivered free within New Zealand - you only pay the packaging charge. Important notes:
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Specific US pricing
Here are some examples of delivery costs for the first sheet of material, based on US ZIP code destinations (in USD):
| Plastics | Timbers | |||
| Shipping Address (first 3 ZIP code numbers) | P1 | P2 | P3 | P3 |
| 940…941, 943…954, 962…966 | $4.60 | $5.70 | $7.75 | $6.85 |
| 936…939, 942, 956…959 | $4.60 | $5.70 | $7.75 | $6.85 |
| 894…895, 897, 930…935, 955, 960…961, 975…976 | $4.60 | $6.65 | $9.60 | $8.25 |
| 833, 836…837, 840…844, 860, 863…864, 889…891, 893, 898, 900…908, 910…928, 970…974, 977…979, 986,993 | $4.60 | $7.20 | $11.95 | $10.00 |
| 590…591, 594…599, 798…816, 820…832, 834…835, 838, 845…847, 850, 852…853, 855…857, 859, 865, 870…875, 877…880, 883, 885, 980…985, 988…992, 994 | $4.60 | $10.20 | $14.90 | $12.95 |
| 510…513, 515…516, 570…577, 583…588, 592…593, 669…672, 674…681, 683…693, 730…731, 734…739, 746, 763, 768…769, 790…797, 881…882, 884, 999 | $4.60 | $11.10 | $15.60 | $13.10 |
| 375, 380…381, 386…387, 500…509, 514, 520…528, 535, 537…540, 544…551, 553…567, 580…582, 610…617, 620, 622…631, 633…641, 644…658, 660…662, 664…668, 673, 705…706, 710…714, 716…729, 733, 740…741, 743…745, 747…762, 764…767, 770…789, 998 | $4.60 | $12.20 | $18.00 | $14.75 |
| 005…212, 214…268, 270…342, 344, 346…347, 349…352, 354…374, 376…379, 382…385, 388…418, 420…427, 430…499, 530…532, 534, 541…543, 600…609, 618…619, 700…701, 703…704, 707…708, 967…969, 995…997 | $4.60 | $13.45 | $20.55 | $16.05 |
Important notes:
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Examples of shipping costs to the USA
Sally has designed a necklace made from one P1 plastic material sheet and wants it sent to San Francisco, CA:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$14.60 | = | $10.00 | + | $4.60 |
Sally has designed a lamp made from one P1 and one P2 plastic material sheet and wants it sent to San Francisco, CA:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$16.30 | = | $10.00 | + | $4.60 + $1.70 |
Michael has designed a ring made from one P1 plastic material sheet and wants it sent to New York, NY:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$14.60 | = | $10.00 | + | $4.60 |
Michael has designed a puzzle made from one P1 and one P2 plastic material sheet and wants to send it to New York, NY:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$25.85 | = | $10.00 | + | $4.60 + $11.25 |
Examples of shipping costs to the UK
Thomas has designed a key ring made from one P1 plastic material sheet and wants it sent to London, UK:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$40.50 | = | $10.00 | + | $30.50 |
Thomas has designed a table made from one P1 and one P3 timber material sheet and wants it sent to London, UK:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$65.00 | = | $10.00 | + | $30.50 + $24.50 |
Examples of shipping costs to Europe
Abigail has designed cuff links made from one P1 plastic material sheet and wants it sent to Barcelona, Spain:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$40.50 | = | $10.00 | + | $30.50 |
Abigail has designed a chair made from one P1 and one P3 timber material sheet and wants it sent to Barcelona, Spain:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$65.00 | = | $10.00 | + | $30.50 + $24.50 |
Examples of shipping costs to Asia
Kenji has designed a juicer made from one P1 plastic material sheet and wants it sent to Tokyo, Japan:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$38.00 | = | $10.00 | + | $28.00 |
Kenji has designed a robot made from one P1 and one P2 plastic material sheet and wants it sent to Tokyo, Japan:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$54.00 | = | $10.00 | + | $28.00 + $16.00 |
Examples of shipping costs to Australia
Jack has designed a lamp made from one P1 plastic material sheet and wants it sent to Sydney:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$16.38 | = | $10.00 | + | $6.38 |
Jack has designed a lamp made from one P1 plastic and two P3 timber material sheets and wants it sent to Sydney:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$42.77 | = | $10.00 | + | $6.38 + $26.39 |
Examples of shipping costs to New Zealand
Emily has designed a pendant made from one P1 plastic material sheet and wants it sent to Auckland:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$10.00 | = | $10.00 | + | $0 |
Emily has designed a wine rack made from three P3 timber material sheets and wants it sent to Auckland:
| Shipping cost | = | Packaging charge | + | Delivery charge |
| US$10.00 | = | $10.00 | + | $0 |
Are there any other costs related to shipping I need to know about?
In some countries, it is standard practice for your customs department to charge duty on imported goods. This is entirely outside Ponoko's influence and cannot be included in the price you pay at the Ponoko checkout. You, or the recipient, are responsible for paying any charges due to your local customs department in order to take possession of your product.
Why are shipping costs so expensive?
We are currently making and delivering your designs from San Francisco, USA and Wellington, New Zealand. The further you are from our locations, the higher the shipping cost will be. One of our key goals is to have a worldwide network of making nodes to bring down the financial and environmental costs of shipping. So the more you order now, the sooner we will be able to open a making node in your area (hint hint ;)).
We are also working with a number of shipping providers to bring you a range of shipping options - from very cost effective (where delivery time is not important to you) to very fast (where price is not important to you). We'll update this shipping information as soon as we make these new options live.
How long will it take for me to receive my order?
The time it takes to receive your order depends on two factors, the on-demand making time and the shipping time. Our standard times are:
On demand making time = 3 to 10 business days.
Shipping time = 2 to 10 business days.
This means no matter where you are in the world, you can expect to have your product made and shipped to you within 20 business days from your order date. We will send you a message when your order ships. This message will be emailed to you and also recorded in the Conversations section of your My Ponoko account.
Here are some examples of average shipping times to common worldwide destinations:
| Shipping Address | Shipping Timeframes (business days) |
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| United States of America | 6–10 days | |||
| Canada | 6–10 days | |||
| United Kingdom & Europe | 6–10 days | |||
| South America | 6–10 days | |||
| Asia | 6–10 days | |||
| Africa | 6–10 days | |||
| Australia | 3–6 days | |||
| New Zealand | 2–3 days | |||
| South Pacific Islands | 6–10 days | |||
Important notes:
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I need my order ASAP!
We are adding faster and better value shipping options. Please stay tuned.
What do I do if my product has not arrived on time?
First, please make sure you entered the correct shipping address for your order. Often orders are returned to us with undeliverable addresses. You can find the shipping address in your order receipt email or by checking your order History.
Please report the problem to us if you have entered the correct shipping address and feel your order is stuck somewhere.
Also remember that shipping times are estimates and not guaranteed. They may be affected by factors over which we have no control, including customs delays and Post Office delivery restrictions. Orders affected by these factors tend to arrive in 5-6 weeks. Unfortunately we cannot take any action on these orders during that time.
Ponoko cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
How do I check the status of an order?
To check the status of orders that are currently being made and have not yet shipped, see the Making Status section of your My Ponoko account.
To check the status of orders that have been made and shipped, see the History section of your My Ponoko account.
Please contact us here for help with specific orders.
Package tracking
Packages are not yet trackable, but will be in the near future. We'll let you know as soon as this service is in place.
Returns and exchanges
Ponoko offers a 30-day money back guarantee on all products in accordance with our Returns Policy. Please note that shipping charges are not refundable.