| Sign up - Upgrade, downgrade or cancel at any time | Free | Prime - $39 monthly - 30-day free trial |
|---|---|---|
| Materials | 37 | 37 + your requests |
| Design file types | 2 | 3 |
| Promotion | Online | On & Offline |
| Making cost (per minute) | $2.00 | $1.35 |
| Shipping cost (packaging) | $10 | $5 |
| Support | Email, Chat & Phone | |
| Sign Up! | Sign Up! |
No sign-up fee, no long-term contracts, no termination fee, cancel at any time.
No minimum orders & unlimited free instant online quotes.
| Designmake | Free | Prime |
|---|---|---|
| Online Studio | ||
| Design hosting | Yes | Yes |
| Instant online quotes for EPS & SVG designs | Yes | Yes |
| Email quotes for DXF designs | No | Yes |
| Online Factory | ||
| Personal online making account | Yes | Yes |
| Online catalogue of materials | Yes | Yes |
| Request your own materials | No | Yes |
| Priority queue for making | No | Yes |
| Online Shop | ||
| Online e-commerce store | Yes | Yes |
| Free item listing & zero sales success fees | Yes | Yes |
| 'Certified Shop' badge | No | Yes |
| Customer leads from Ponoko ID | No | Yes |
| Promotion to US design stores | No | Yes |
| Support | ||
| 30-day money back guarantee on all orders | Yes | Yes |
| Design/make/sell support - FAQs, blog, forums, email | Yes | Yes |
| Design/make/sell support - Skype IM and phone | No | Yes |
| Pre-purchase one-on-one expert design consultation | No | Yes |
| Live design/make expert webinars | No | Yes |
| Live marketing expert webinars | No | Yes |
| Costs | ||
| Monthly fee | FREE | $39 |
| Making cost (per minute) | $2.00 | $1.35 |
| Materials cost | From $0.50 | From $0.50 |
| Shipping cost (packaging) | $10 | $5 |
| Sign Up! | 30-day free trial. Sign Up! |
What is Prime all about? What are the top benefits? And how does it stack up financially compared to the Free plan?
Check out the top FAQs about Ponoko Designmake plans.
How does the 30-day free trial work?
If you cancel Prime within 30 days of signing up you won't be charged a thing in subscription fees. If you choose to cancel your account in the future you will never be charged again, but you are responsible for charges already incurred up until your cancellation. Refunds can not be issued after your initial 30 day trial and we don't do pro rata refunds for partial months.
Do I get a 30-day free trial if I upgrade from Free to Prime at a later date?
No, if you upgrade from the Free to Prime account you are not eligible for the 30-day free trial. The 30-day free trial only applies if you sign up for a new Prime plan account.
Is Prime a long-term commitment?
No, Prime is a month-to-month service. There are no long term contracts or commitments on your part. If you cancel, you won't be billed again (you'll only be billed for the current month).
Can I change plans at any time?
Yep, it's easy! To downgrade to a Free account simply click on the "My Account/Designmake Prime" tab on your dashboard and click the cancel button. To upgrade to Prime just click the 'Sign Up!' button above. There's no fee to upgrade.
What types of payment do you accept?
Currently we accept Visa and Mastercard.
Where can I review your terms of use and privacy policies?
Here are our Terms of use and Privacy policy.
Any questions before you sign up?
If you have any questions about Ponoko or the signup process just get in touch and we'll get back to you.